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Feed Uploads ​

A product feed is the catalog of products your assistant can recommend. This article covers the ways to get products into a feed and the actions for managing each feed once it exists.

Before you start ​

You'll manage feeds from the Products page. If you don't have a feed yet, you'll see an empty state with buttons to get started; once you have at least one feed, you'll use the New Feed menu to add more.

Add a new feed ​

Open the New Feed menu and choose a way to bring in products.

Screenshotthe Products page with the New Feed menu open, showing "Upload CSV", "Upload XML", and "Import from URL"

Option 1: Upload a CSV ​

  1. In the New Feed menu, choose Upload CSV.
  2. Pick a CSV or TXT file from your computer. You can also drag and drop a file onto the upload area or click browse files.
  3. The file uploads and your products are organized automatically. You can keep working while it processes.

Notes:

  • Supported file types are CSV and TXT. The maximum file size is 200MB.
  • Not sure how to format your file? Use Download Template (available on the empty Products page) to start from a correctly-structured file.

Option 2: Import from URL ​

Instead of uploading a file, you can point VWAM at a website and let it discover products for you.

  1. In the New Feed menu, choose Import from URL.
  2. In the Import from Website dialog, enter the website address (for example, example.com), then click Import.
  3. VWAM scans the site and builds a product feed for you. This can take a little while — you'll see a Scanning website… indicator while it runs.

Screenshotthe "Import from Website" dialog with a URL entered

For help when a scan finds too few products or misses items, see the Product Scraping article.

Upload an XML feed ​

Choose Upload XML, select your file, and review the detected fields before confirming the mapping. If you close the dialog before confirmation, use Map columns in the feed's import status to resume.

Check import progress ​

The selected feed shows its latest import status below the feed selector. Progress survives a page reload. See the rows opens available error samples. After a failed import, check the current products before importing again.

Edit products ​

Click a product row to open its edit panel. Each field saves separately. You can also click a title, brand, or price in the table, then press Enter to save or Escape to cancel. A failed save keeps your value and shows the reason.

Use Show them to view products missing an image, price, or description. Status and issue filters narrow the table; Columns controls the visible fields.

The Sells? switch controls whether the assistant can recommend a product. To stop several products, select their checkboxes and choose Stop selling. Shopify controls selling status for connected feeds.

Before changing a SKU: the next import may create a second product instead of updating the existing one. A later import or Shopify sync can overwrite manual edits.

Add a single product by hand ​

To add one product without uploading a whole file, select the feed you want, then click Add Product. Fill in at least a Title (required); you can also set a description, price, currency, SKU, brand, a redirect URL, and an image. Click save to add it to that feed.

Manage an existing feed ​

Select a feed, then click the three-dot Feed actions button next to the feed selector.

Screenshotthe selected feed and its separate Feed actions menu

From that menu you can:

  • Rename — change the feed's name.
  • Duplicate — create a copy of the feed, including its products.
  • Set as default — make this the default feed. (This option is hidden for a feed that is already the default.)
  • Export CSV — download all products in the feed as a CSV file.
  • Replace Feed — delete every product in the feed and replace them with a fresh CSV upload (see below).
  • Delete — remove the feed. (The default feed can't be deleted — set another feed as default first.)

The default feed cannot be deleted. Shopify feeds do not offer Replace Feed.

Replace a feed's products ​

Replace Feed swaps out a feed's entire contents in one step:

  1. Open the feed's actions menu and choose Replace Feed.
  2. A confirmation appears warning that this deletes all products in the feed and replaces them with a new CSV upload. Your chat configurations that use this feed aren't affected.
  3. Click Choose File and select the CSV (or TXT) file to import.

Note: feeds connected to Shopify can't be replaced this way — the Replace Feed option isn't shown for them.