Leads

When shoppers share their contact details during a chat conversation, those details are captured as leads. The Leads page brings every captured lead together in one place, where you can filter by agent, behavior, and date range, review key stats like how many leads came in this month and your submission rate, and export the full list to a CSV file.

Explore the articles below to get more out of your leads:

• Viewing & Managing Captured Leads — Browse, filter, and export the leads your assistant captures.
• Lead Integrations — Forward captured leads automatically to the external tools you already use.