VWAM Help CenterGuides for the AI commerce suite

Manage your product catalog, answer shoppers on your site with the Shopping Assistant, and track how AI models talk about your brand.

Getting Started

Create an account (on your own or via a team invitation), verify your email, and set up your first assistant.

What the agent builder is and the high-level flow of creating an agent.

Reference for the agent builder tabs and controls — rules, behaviors, data sources, and collections.

Get your product catalog into VWAM via CSV upload, URL import, or product-page scraping.

Connect third-party tools — support (Gorgias, Zendesk, Email), marketing (Klaviyo), analytics (Google Analytics), and commerce (Shopify).

Capture leads in conversations, review them, and forward them to external systems.

Properties captured during conversations, and connecting VWAM to BlueConic.

Read the analytics dashboards — Overview metrics, the Insights tab, and Ask AI.

Browse and read past conversation transcripts.

Measure how answer engines represent your brand — direct checks, gap finding, scheduling, and history.

How VWAM protects your data — hosting, encryption, isolation, AI-provider handling, guardrails, and privacy.